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What We Can All Learn from Start-Ups

Your company might be a few months old or a few hundred years old. Change is inevitable and we can still learn from the start-up mentality. In an interview by Inc.com’s Issie Lapowsky, sits down with Paul Graham, Y Combinator founder to answer the fundamental question with start-ups: Why do some start-ups succeed and others …

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3 Tips for Excellent Customer Centric Service

Customer service tends to get a bad rap. Or at the very least conjures up flash backs to negative experiences with a detached and impersonal sales representative.  We remember the positive experiences so clearly because they seem to happen infrequently. Fortunately, poor customer service can be remedied.  MSN has spent 6 years accumulating data and …

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Ecommerce Trends: Reaching Tech-Savvy, Value-Driven Shoppers

Ecommerce Trends Does that soap come with a mission statement? This may seem like an odd question, but buyers are more selective about the products they buy and the reasons they buy them. A positive company ethos can make the world of difference between a sale and a pass on a product. Reaching mission-driven and …

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