Keys to Success: Why We Implement Processes Not Software

Implement Processes Not Software

Even the best Enterprise Resource Planning (ERP) is only a tool. It will not magically solve the problems your company is facing. It will most likely not automatically fit with your existing processes. Some of these processes may even need revision or, in other cases, the software will have to be adapted.

Benjamin Franklin once said: “Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”

We wholeheartedly agree. Continual growth and progress are possible when software implementations go smoothly. Most commonly we like to work with our clients to implement processes, not simply the modules or components of the software. We find this gives meaning to the software because it is tailored to your specific needs.

Implementation of More than Software

“Most implementation companies just teach you how to use the software,” said Bryan Sapot, Founder and Managing Partner of Datix. “We understand your processes and help you figure out where the software fits in that process.”

Standardization as the Key to Success

We focus on the standardization of processes. As part of the implementation, we evaluate existing processes and then standardize those processes when necessary.

“I fully know the system’s out-of-the-box features so I can help standardize processes where needed with what works well in the system,” said Megan Isenberg, a Datix  business analyst.

Megan most recently worked on a CRM implementation project where she sat down with key players in the company to get an idea of what they wanted from their new system.

“Doing this type of implementation leads to better user adoption,” Bryan added. “Software is just a tool. You have to know how to use the tool in the right situations.”

Principles of Successful Process Improvement

“There is always space for improvement, no matter how long you’ve been in the business,” world class fighter Oscar De La Hoya once said. Whether a professional boxer or a highly efficient manufacturing firm — you understand the value of adaptability and the need for improvement.

We recommend our clients:

  • Follow a systematic process to define, measure, analyze, improve and control problems
  • Identify the true root of problems
  • Make data-driven decisions
  • Focus on what your customer wants
  • Establish a culture of continuous improvement

The modules, or building blocks of the software, specifically ERP, emphasize adaptability. For example, the production management feature of Epicor ERP has job management, lean production, Manufacturing Execution System (MES), and quality assurance. You then  are able to use only the modules you need and adapt them to your business processes.

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